Licensed by the Malta Gaming Authority, MGA/B2C/954/2010, we keep access plain and give you checks before support.
Entry guide
Useful when the home page is in front of you and you want to get in without a wrong turn.
Tap or click the button that leads to the login form, whether you use a desktop browser or the mobile browser on your phone. Enter the email address you gave when you registered. A frequent slip is trying a work address or an older one, which may not match your account.
The password field asks for the password you chose at registration. Before anything goes into it, check caps lock and the keyboard layout you used at registration. A phone keyboard that capitalises the first letter is a frequent cause of failure. Still stuck? Use the reset link sent to your registration email instead of guessing.
Press the button that submits the form, then give the site a moment. A correct pair opens the account area, while a message on the form names what did not match. The usual mistake is pressing submit again without reading that message. Nobody from 500 Casino asks for your password, so any such request is a warning.
Read the balance first, then open the history to confirm recent entries are yours. The limits section holds deposit and loss limits, while the bonus and withdrawal areas show live offers and pending requests. A common mistake is to leave a shared device signed in, so sign out before you step away.
We send recovery links to your registration email and check documents before the first withdrawal, so each step has a clear reason.
Request a reset from the sign-in area when the password stops working, then open the message sent to the email address you registered with. The link in it restores access, so follow it on the device you plan to use and avoid forwarding it, because anyone who holds the link can change the password. If nothing arrives, check your spam folder first and wait before asking again. Verification is a separate step. You provide proof of identity, proof of address and confirmation of your payment method, and the review takes 34 hours. Prepare all three documents at once so no file is missing when the review starts. Plan for that wait before your first withdrawal, since documents are checked no later than that point.
Confirm that your verification is complete before you request a payout, because the site checks documents no later than your first withdrawal. Until then, a payout request has to wait for the review. Withdrawal amounts sit between A$19 and A$88,900, so check your figure against that range before you submit. Sign-in matters for a plain reason: every payout request starts inside the account. A player who cannot get in cannot ask for money at all. Keep a confirmation of your payment method ready, because the review asks for it alongside proof of identity and proof of address. Plan any payout for after the review, not during it, and avoid repeat requests while the first one is pending.
Open the site in your mobile browser if you are on a phone, since there is no app to install. The sign-in steps stay the same on a phone and on a computer. Sign in with the email address you gave at registration, then confirm for yourself which of the three verification documents you still need to send. Each player may hold only one account, so an existing profile is the one to use, and a second one will be closed. When you make your first deposit, pick the offer you want in the cashier at that moment. Note the deposit minimum of A$16 before you start. Use that first sign-in to check how the account pages load on your phone, so the layout is familiar before you need it.
Sign out fully on any computer you share, because a session left open on a borrowed device stays open until someone signs out. Many unexpected endings have ordinary causes: a dropped mobile connection, a closed browser tab or a sign-out from another device can each end a session without warning. Start by signing in again from a steady connection and check whether the page loads in full. If the sign-in still fails, do not hand your details to anyone claiming to act for the site, because the operator never asks for your password. Contact live chat or the phone line when a problem keeps coming back, and say which step failed, so the answer you get is specific. A reset link goes to your registration email, so keep that inbox reachable.
Check your balance and history before you place a stake, because both show what has moved in and out of the account. Set deposit limits or loss limits from the responsible gambling tools, then choose session reminders or reality checks if you want a prompt during play. Self-exclusion sits in the same set of tools for players who want a longer break. Any offer you have taken is tracked alongside your balance. Withdrawal requests are handled from the same area, so the payout and the deposits behind it stay in one place. Read the history once a week to compare what you intended with what happened. That habit costs little and makes a loss streak easier to see before it grows.
Locked out now
Start with live chat, which runs daily from 10:00 to 21:00. Call +61 92 648 5038 when the chat queue is too long or you prefer to speak. Write to [email protected] if chat and phone do not resolve the case. Plan your messages for those hours, since the team is not on duty at night.
Live chat suits quick access problems, such as a reset link that has not arrived. Keep the page open, then say which step failed, and the agent can check the account status with you.
Email suits cases that need a written record, such as an account that still does not open after a reset. Include your registration email address, the time of the attempt, and a screenshot of the error.
Before any contact, write down the device you used, whether a desktop browser or a phone browser, and the time of the failed attempt. Keep the registration email address to hand and note the exact wording of the message.
500 Casino security
At 500 Casino we protect the connection and you protect the password, so each side covers its own part.
Check the operator before you trust a sign-in page. The company behind 500 Casino is 500 Casino Ltd., company number C-96159 (Malta), and it holds licence MGA/B2C/954/2010 issued by the Malta Gaming Authority. Compare those details with the page you are on. Your sign-in data travels over a 128-bit SSL connection, and SIQ is the audit body named for the site. A page that gives other company details, or no licence number, is not the place to sign in.
Keep the password to yourself, and treat the inbox you registered with as part of the account. 500 Casino never asks for your password, so a message that asks for it is a warning sign. If you think someone else knows your details, use the password recovery route: a reset link goes to your registration email, which is why that inbox needs its own care. On a shared computer or tablet, sign out before you step away, and never let the browser remember the password for you.
Out and about
After this, you will have signed in from your phone and know what to do when the page stalls.
Open 500 Casino in the browser on your phone and tap the log in button. Use the email address and password you chose at registration, which are the same details you use on a computer. There is no app to install, so nothing needs downloading first. A phone sign-in needs nothing extra beyond those details. Keep the address spelled exactly as you registered it.
Reload the page once before you change anything else. If the sign-in still stalls, switch from mobile data to Wi-Fi, or the other way round, and close any extra tabs in the browser. A dropped sign-in often points to the connection rather than the account. If the page will not open at all, start live chat or call +61 92 648 5038, and the support team can check the account side with you.
Three common causes
Explains what each error means and which of three causes fits your situation, so you know the next step.
Browsers often fill in a saved address or password from an older profile before you type. The site then rejects an entry that looks right to you. The cause is likely when the email field shows an address you no longer use.
A self-exclusion that is still running can block sign-in even with correct details. Under the national BetStop register, the minimum period is three months and it cannot be shortened. You can tell this is the cause when you set a self-exclusion earlier and its period has not yet ended.
When a second profile was opened in your name, the site treats it as a duplicate, and duplicates are closed. Sign-in may then open a profile you have not used for a while. Look for an email address or history that does not match what you expect.
Useful once the basics are checked and the account still will not open, or documents are pending.
Start chatOpen the mobile browser on your phone and visit the 500 Casino site, then press the sign-in button. No app needs installing, because the site runs in the browser on both phone and computer. Desktop and phone share one account. Enter the email address you gave at registration, and the same details work on either device.
Check that the licence number reads MGA/B2C/954/2010 and that the regulator is the Malta Gaming Authority. The operator is 500 Casino Ltd., company number C-96159, based at Triq il-Kbira, St Julian's, Malta. When both details match what this page states, you are dealing with the licensed operator. When they differ, stop there and contact support.
Use the sign-out option in your account area before you step away, even for a short break. Then close the browser window, so the next person cannot return to an open page. On a borrowed computer, decline the browser's offer to remember your details. If you think someone else has seen your account, request a reset link to your registration email and change the password.
Send proof of identity, proof of address and confirmation of your payment method as soon as the request arrives. Identity documents are checked at the latest before your first withdrawal, so the request can come before you ask to cash out. A complete set sent at once avoids a second round of requests. Keep each copy readable so the check is not held up.
Keep using the email address you registered with, wherever you are. The sign-in is the same abroad, so nothing needs changing on the account. If the page will not load, check your connection first, then contact support and say which country you are in and what the screen shows. Those details help support narrow down where the problem starts.
Yes. Contact support by live chat, or by phone on +61 92 648 5038, within the hours listed above. Support can check the account status and tell you whether verification is still in progress. Staff will never ask for your password, so do not share it with anyone who asks, whatever the reason.
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